Hi amber, they did exactly the same to me. Wasn’t great to deal with and refused my surgery after taking my money, they knew I had a health condition when I booked and paid and then have cancelled it.
They still owe me all my money I paid in April, my refund takes 90 days so will be due in November so I will wait and hope that I do actually get it back. It’s just a shame because it you don’t have alternative funds it means waiting another 3 months to re book elsewhere.
I’ve since had my surgery with another company if you PM me I can give you some more info. Sorry you’ve been messaged about cause it’s so disheartening but things will work out I know loads of girls with asthma who have now had their surgeries xx