Need some advice please girls Started by: Tash mac

So i went into mya liverpool for my consultation a couple of weeks ago if that i told my pc i wanted ba asap so she said i could book with doctor nounir on the 25th nov at preston which i agreed to, she had to book me in in manchester for my consultation with dr mounir as there wasnt any dates available in liverpool before my op, so i was booked in for manchester on the 12 nov to see dr mounir and then my pre op straight after and then i would see my PC too, so me and my cousin travelled to manchester we met dr mounir, and he put my mind so much at ease, he is absolutely lovely and i am confident i will be in safe hands, so he offered me four sizes and i asked when will i try these and he told me that i would be tak en up to try them on after seeing him, so when we left the room he asked the lady to take me up to try the sizes, she took me back to the waiting area then a nurse called my name and i had my pre op, i asked the nurse will i be trying the sizes now? she said no i will do that with my PC so we went back to reception to be told that my PC has had to leave and there was only 2 members of staff working therefore i would have to make another appointment in liverpool to try the implants. Well this really burst my bubble i was so excited to see whatt the sizes were, my PC had not been in touch to tell me she would not be there which i thought was very unprofessional.

So i went home very dissapointed and annoyed, 9o’clock this morning i rang the manchester branch telling them what had happened and asked if i could speak to a manager, they told me they would get a manager and my PC to ring back, at about 2 :30 my PC rang me apoligizing because she was called to preston because a member of staff was ill and that she had told reception to tell me this, anyway she said she would email the PC at liverpool and see what day was available and she would text me to confirm, i had still not heard anything by 5:40pm so i texted her and asked if she had managed to get me an appointment she texted back at 6:26pm saying she had text me earlier to see if i could do saturday, i had no text on my phone so i text back saying she must of got the wrong number and what time on saturday could i go in, she then text back i will have to wait till tomorrow when she is back in the office to confirm.

So i am still in the same situation i am seriously thinking about getting my money back and going elswhere, why should i be chasing them when i have paid good money i just dont know what to do, I will be ringing in the morning and i dont want to speak to my PC i want a manager what would you girls do??? ive got to take more time off work find someone to look after my daughter i feel like screaming x