Hi, I also found it difficult to get in touch with anyone at the Birmingham branch, after not being able to contact them via the phone i emailed my nurse and got a few replies. I also found when they wanted my notes from my doctors it wasn’t sending properly, so it took over a week to get sorted out. I can’t wait not to have to contact them to be honest. I feel like anyone would have anxiety about what ever procedure they are having and it would make them more anxious if they can’t contact there PC or nurse.