Hi Hun I had exactly the same problem…but you need to be persistent and keep on at them, that’s what I did 🙂 I rang them up 5 times a day for four consecutive days until until they listened to me and got my report done! Had to pay for it though in the end!! They also refused to fit me in for my blood tests so MYA were so helpful and let me have them done at the leeds clinic!
Honestly just keep on at them, it will be a huge weight lifted once you’ve got it sorted. I was super stressing about getting everything back in time but I just got the go ahead last night 🙂 good luck :)) xx