Called on Wednesday to pay the deposit (aka give them £500!) and she took my bank details and said she would process as soon as the PC was out of a meeting. Nothing happened until Thursday evening (7pm) when £450 has disappeared from them, with no email or text to confirm the date? Every time I’ve called I’ve either not been able to get through or felt like a nuisance? A bit annoyed I’ve had money taken with no explanation, this is the first time I’ve done something like this and I don’t think I’m in the wrong to want to know what’s happening?!