Hello, I had a problem with getting responses from my clinic but the best way to get them in touch is message over Facebook if you can, they immediately got someone to phone me the next day about any issues, I think because it’s checked everyday unlike a text or anything! They just ask you to leave your name and number and get back to you the next day! Also if you’re worried about anything medical coming up in pre-op that would stop you having surgery I’m pretty sure you get a refund even the full amount I had an issue booking mine because of medical reasons and asked the same question so! Hope this helps try not to worry!! Xx