So sorry to hear that Hun, I had similar last week. They got my dates mixed up & if I hadn’t called to check my admission time I would’ve ended up going down there. On the phone my PC said it wasn’t even booked. Had already booked child are, annual leave & a carer for myself. I was fuming. Luckily the gave me can alternative & discount. I have to say they dealt with it all very we’ll indeed. You have every right to be p***d off. Just make sure you are on their case & keep calling to check progress. Hope you don’t kind the add as well Hun xxx