Yes, I did! They told me that it would be fully refundable for 7 days and that would be counted from my consultation with the surgeon, not from when I paid the deposit, so it was actually refundable for 3 weeks from when I actually paid it. I decided to go ahead with the surgery so I haven’t been able to test how quickly they refund monies, but I’ve found their customer service to be really good in all other respects. I think it’s worth doing. Good luck with what you decide!x