Hi Anonymous,
I also had natrelle soft touch put in, just under 5 years later one ruptured. MYA agreed to reduce my op price.
After being quoted a reduced price I was told I may need a capsulotomy (release of the implant) or capsulectomy (removal of the implant) which is a additional cost, but they reduced the price for this too. And if neither is needed they would refund me.