I’m not being funny but can MYA keep hold of any of their staff?! First consultation December last year, my PC is Jess – all good so far.
Surgeon consultation in Feb, try to contact her after and then get a txt a week later saying she’s left and Holly will be my new PC. Ermm who is Holly? No introductory phone call or anything. Not like I’m planning something pretty major for myself here!
Another surgeon consultation in March and deposit is paid. A few conversations with Kim and Victoria who to be fair are brilliant, let’s hope they don’t leave too!
Txt last week to get some questions answered, hear nothing back. But then a generic email today saying your PC Holly has left the business and your new PC is Georgina??? Now she is probably lovely but it’s just not the point, you are making a huge decision and I think a bit more care in handling this kind of situation would be a good idea. Rant over x
