Hiya,
I am with the Notts clinic too and having Mr Singh in 3 weeks time.
who is your pc?, mine was beckie slater but she has gone on Maternity leave and it’s now a lady called Anne Marie who is on the same contact numbers.
I have rang her this morning to pay the balance and had no trouble getting through. Maybe it would be worth ringing the head office in Birmingham to get a date for your pre-op, I had mine in May (tho it turned out that was a bit early and they didn’t send my notes down for when I went!!)
I hope you get everything sorted soon
Marie xx