i Had my op at Highgate on 18th October 2011. It was ok. Room was nice. There was a big safe in my wardrobe to use. We were missing the TV remote and as it was the only thing to keep my mind off the op needed it. It took us 4 times asking before finally after 2 hours we were given one. I know it sounds trvial but as I wasnt given a pre med needed the tv to take my mind off it.The staff were ok. Some very nice and helpfull. All the best.x