MYA ..should have a new discussion cat… Pre Opp Customer Service.

Hello girls, I’m not happy, my BA is supposed to be on Tuesday, I should be feeling excited and happy, instead I feel anxious and worried and unfortunately the company who wrote;

“Our aim is for you to feel confident and comfortable in the knowledge that your needs and aspirations are our primary concern”

on their confirmation of procedure letter has failed me each and every step of the way.

* – I booked and paid my deposit way back in Jan, following a very positive and reassuring consultation.

* – In April I rang to say I’d not been contacted regarding an op date..to be told my PC had left and all dates for overnight cases in May had already gone. I said I’d wanted a day case, was told a new PC would be in touch soon.

* – Following calls to and from MYA I secured a date in MAY for a day case, was told my notes would travel to Nottingham for Mr Adamo to review (they didn’t make it, but I was assured he’d be called instead) over the next few weeks I paid my amount due (some MYA loan) and booked my pre op.

* – 16/04/10 Attended my pre op, nurse was very informative and professional, she noted that my notes stated I would be an overnight stay, I told her what I’d been told by MYA representatives and she said she’d confirm it and let me know. I signed my MYA loan forms and told reception also that my notes needed attention..

* – I called the nurse last week to inform her I’d still not been advised of Mr Adamo’s decision, posted a note of the forum for advice and received a call from MYA the following day, claiming they had called the day after my pre op to confirm that a day case had been considered appropriate… I have no knowledge of this call and no messages were left.

* – Called MYA 14/05/10 as I’d not received my admission letter, was called back and told my admission time was 7.30am on Tues 18th May.

* – Sat 15/05/10 arrived home from work, still no letter.. I’m travelling down to London on Monday morning – paid

Hi Lisa … Gosh I feel so bad for you! Seems like you’ve had alot of messing around…I really dont know what to say .. Other than I hope you get it all sorted before the big day! Good luck xx

Oh dear poor u!!sounds like you’ve had a terrible experience!I’d go down to the clinic tomorrow, explain every bit of this to them, ask them straighrt what they intend to do about it and if they dnt give u a definate answer ask for ur money back and compensation for loss of money from hotel and say your will be writing a complaint to head office!if they don’t do anything then, then I’d guess you’d be better with a different company who do deserve ur money!I was lucky with my pre op care as it was great however post op I didn’t really hear much and nw 5 months post op they seem to have forgotten about me!
But hope it all goes well for u and gets sorted, fingers crossed
Xxx

Thanks Dreamergirl32,
Your input was helpful,I’m not sure if I should be packing or not at the moment. Unfortunately I have no confidence in the company have not had the experiences to trust their word. I’m just filled with dread over the thought of the next few days…..

But thanks guys .. I doubt I’ll be posting my story…just want it all over with.

Lisa x

Hi Lisa,
Sorry to hear about your bad experience, I can sympathise as I went through a similar thing. Due to Mya’s poor communication skills I hadn’t even paid my full balance til the day before surgery! I also had virtually no contact from my PC. I was so stressed and upset a week or so before my surgery date and I vented some of it out on here. The following day I received a call from an area manager; she had seen my post, was very apologetic and offered me a discount by way of an apology. I was so close to cancelling at that point but I agreed and am so glad I did because they have more than made up for it with their post-op service and the the Highgate hospital and Mr Adamo were amazing, I couldn’t have asked for better care.
So try not to stress too much hun, it will all come good in the end. I think Mya do try to do their best but they deal with a huge number of patients so there are bound to be some that slip through the net – it’s just unfortunate that we happen to be two of them! I hope it gets sorted for you.
Shell x

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