Go on ask an expert or put in a complaint hun…..its annoying when you get messed around. I got 2 serperate appointments and had to re arrange to yesterday afternoon was told 2pm, got there early and at 2.10 receptionist said wont be long now, then at 2.30 she rang and said was doing paperwork and wont be long, then by 2.40pm was getting pretty peeved….she then came down apologised and then said she just needed to pop up have word with PC about something and would come back for me, Cheek!!!!! I said no sorry i need you to see me know my husband has been in the car for nearly an hour with my little one and i need to be somwhere by 4pm……god was so anoyed. xxx