Poor Service from MYA

That’s awful hun – my PC & Surgeon have so far been fab although I have to say the Holborn Clinic was a joke with like you say at least an hour long delay, no call beforehand to say that the appmt will be delayed and a room full of very angry people. the reception staff were completely dismissive. I’m keeping my fingers crossed as I did have a good rapport with both of the people who will be important throughout my BA and hopefully things will turn out well. Where are you thinking of going now for your reop? x

Sorry you’ve had such a bad experience. I found the woman security guard very rude too.

I always have to wait when I have an appointment in London, Mr Singh is very popular, but the staff have always been really friendly and Mr Singh has always found time to talk with me for however long I need.

I hope you have a better experience elsewhere and good luck with your op x

I have just read that really bad review and made my decision to go with The Hospital Group. I have been in two minds for over a week and today was decision day, I have had a bit of trouble with MYA also, however, I think they have been slightly more considerate to try and correct their errors but thinking too little too late…Decision made! xx

Hi catcat, we are looking into this for you.

Belle, you are right Mr Singh is so busy and people do have more questions than others. We do try to keep appointments to a certain amount of time, but naturally this does run over and we are sorry for any inconvenaince caused.

Maeghan please consider this when making your decision. Our patient care is extremely important to us.

Hi Catcat, we have just had this response back from our regulatory department:

MYA acknowledges the issues raised above and will respond via our internal complaints process which remains private and confidential.

We continue to offer every opportunity for patients to express their concerns, utilizing individual feedback in changing practice and improving the quality components of care provision.

Someone will be in touch with you soon Catcat.

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