So angry!!

Just had a phonecall from mya asking for my outstanding balance. Said I’d already paid on Monday oh we have no record of that you still owe £900. What a joke!! There communication with the clinic is appalling 3rd time in 3days about money. Not happy in the slightest!!!

Hi geordie91, really sorry about this. I think there may of been some wires crossed. I can confirm that you have now paid in full and are all set for your Op.

Sorry again for the confusion. The excitment will kick soon sure enough! xx

Thanks mya moderator. Can you also confirm if I am meant to have received any paper work as I haven’t received anything. And I’ve just picked up my post and my receipt for my full pay was there but says my op is with mario russo and it’s actuLly with Gary traynor on 27th as they also mixed my dates up! I’m hoping all gets sorted. Thanks for your help in the mean time!

Hello Geordie91, I am just looking into this for you. xx

Thanks Sarah from accounts has Just phoned me aswel

glad its sorted hun!!!! Useless!!!

Geordie91 hope your ok hun,xxx

Similar thing happened to me, received my letter to confirm my surgery and it said I owed more than I should but checked with my point of contact and they said the letter was incorrect!xxx

Why are there so many mix ups,its so stressful for all the girls,and Im sure very off putting for new members the moderators seem to be constantly helping out,x

I know when I read the letter it put me off xx

It’s all sorted feel a lot better now thanks girlies

Hey geordie

Glad it’s all been sorted for u, it’s poor customer service to say the least.

MYA will lose new patients over stuff like this, for that amount of money they need to be on the ball x

Totally agree I’ve got everything written down now and after my op I’ll think I’ll complain. See how service is post op!! Xx

well there has been a few unhappy posts over the last few weeks about the lack of communication,not good.xxx this is so sad because the surgeons are fantastic.x

Go Tina Go Tina. it was lovely speaking to u yesterday xx

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