So angry/stressed out/freaking out because of treatment from MYA

Sorry girls but I need to have a rant because it’s after working hours meaning there is no one at MYA I can talk to (/rant at) and there are no friends or family that know I am having a BA AND know about my issues which I’m going to detail.

I have just had a call from my PC at 5.50pm tonight one working day before my op (Wed 8th June) telling me that I needed an email from my Doctor saying that I was ok to have surgery or my surgery would be cancelled. Apparently this is because Head Office were concerned because it was unusual for someone to order so many implant sizes(see below)and the head nurse looked at my file and requested this.

I have a history of anorexia and have recently started again on anti-depressants, all of which I was open about from the start with MYA. At my pre-op I had my BMI and a full set of obs done and all were fine. I signed a letter to my Doctor that stated that I was having the surgery and please to contact MYA if they had any concerns about this going ahead. The reason I am FUMING is because I just spoke to a doctor at the surgery (not my own) who says a letter was replied to from MYA, signed by me, from the nurse which asked for further details of my history of anorexia and current depressive illness. Now I know FOR A FACT that I would not have signed such a letter. I work in mental health and was part of the campaign against disability discrimination in the workplace that meant that the law was changed so that individuals don’t have to declare any mental illness before offer of a job. I have been haunted by this diagnosis as it is raised SO frequently by occupational health who ask probing questions FAR beyond necessary and I am incredibly against people having to disclose details like this further than is absolutely necessary. I will agree to my Dr getting in touch if they have concerns because my previous GP has always been incredibly supportive of me and knows I am fit to work, but beyond this I refuse to disclose any further details than dates of past diagnosis and current medication because I morally oppose such requests and am sick to death of having my past dragged up over and again. So I WOULD NOT HAVE SIGNED THIS DOCUMENT, which means someone added in that request after I put my signature down. My Doctor knows my physical and mental state and if they don’t raise any concerns then MYA should be satisfied.

In any case, the letter was replied to over a week ago. WHY is this being raised at the last minute? And WHY is it even necessary? They have asked that my Dr write ‘I am ok with X having surgery on 8th June’, or ‘I have no concerns about X having surgery’, which though it seems straight forward will probably be quite difficult to get them to agree to because just as MYA wants to watch their back, so does my Dr want to watch theirs, and the other Dr said that it is up to MYA to draw their own conclusions from the letter, but MYA want those exact words or they are probably likely to delay and ask me to see a psychiatrist or have and ECG or something ridiculously pointless. My Dr is not in til tomo, the day before my surgery, when I am leaving to travel to London and I am now under the extra stress of having to contact the GP surgery and explain this all to them and try to get them to email this across, which they may very well not do. I am medically FINE, have not been severely underweight for 2 years and why having my own personal emotional issues and an emotional relationship with food should prevent me from having surgery is absolutely beyond me. IMO it is absolutely nobody’s business what is/has been going on in my life-my Dr has had an opportunity to raise any concerns and if they don’t then there shouldn’t be an issue.

I am so angry I am literally shaking. If my op gets cancelled because of this/the date moved I will be literally fuming I don’t even know how I will cope with being so angry. I am not an angry person but I am so p***** of right now I am even scaring myself!

This comes at the end of a long line of problems with MYA including:

1) My surgeon told me a date was available, which I booked in for with reception, and told I was allowed a late space booking reduction. Was then met with utter confusion when I started talking to my PC (approx. 2 weeks later because this was the earliest she could respond to my txts/answer machine messages) who told me I wasn’t booked on this date, the surgeon shouldn’t have booked me because there was no space, I had to have a later date and this wasn’t a late space booking so I wouldn’t get the discount promised (I did eventually get this by pushing for it A LOT). I have to book annual leave 6 weeks in advance for work so couldn’t change this and now have less recovery time and 2 days annual leave wasted, which I don’t want off.

2) I have been urgently trying to get hold of another consultation with my surgeon since the 12th May because after further research (and reading MYA forum) realised I definitely wanted mod profile implants and a smaller size and needed to discuss widths/type of implant (and whether she would actually agree to use mod profiles as not all do!). I have literally just had word from her today (6th June) (ok, she has been on holiday), 2 days before my op, following repeated appeals to my PC and when she was on annual leave the week before my op (more stress!), the manager of MYA Bristol. My PC has been getting quite pissy with me and doesn’t seem to appreciate the EXTREME stress of feeling like you’re going to run out time to order implants (you’re supposed to order them at least a week beforehand) and may even be refused the type of implant you want, and to be dealing with the stress for nearly a month with no progress made whatsoever!

3) I sent an email to my PC detailing my concerns about implant widths and the sizes of the ones closest to what was suggested at my initial consulation(note-NOT the ones I would actually go with because I wanted to go smaller than my initial consultation) and what the difference was between Responsives and Soft Touch. Without asking me she immediately the same day (with a good 3 weeks before surgery so was not urgent) ordered in ALL the sizes I mentioned in BOTH responsives and soft touch i.e. 6 pairs of implants, without asking me, using up my allocated number of implants I could order in (ok, she was trying to be helpful…). My surgeon has now gone ahead and asked for 2 more sizes to be ordered for me, and my PC then turned back around to me and mentioned the fact that I had ordered so many sizes even though I NEVER ASKED HER TO ORDER THE OTHERS IN IN THE FIRST PLACE.

ARGHHHHH!!!!!!

Sorry this is such a long rant, I doubt anyone will read but I seriously need to get it off my chest as I feel sick with anxiety and anger and have no one to talk to. Feeling so scared and alone right now. Hate Mya for putting me through this Any e-hugs would be much appreciated….

*big hugs* I hope this gets resolved for you soon xx

hun I hope your doc can help you out! BIG BIG hugs!!! xxxxx

hun send this message to mya moderator asap see if they can help. i feel so sorry for you no wonder your stressed out!!!! i really do hope u can get this sorted xx

Oh babe MASSIVE HUGS!!!! o don’t think MYA appreciate how stressful it is I’ve been cancelled on twice… And the only date they had means I’m going alone to hossie now! :,( bloody great! I totally understand babe… Chin up, and good luck x

Xelle MASSIVE HUGS down my email to you…….!!! you poor thing, that is ludricrous that they have done this to you at the last minute, this whole thing is stressful enough without all of this on your plate as well. Hopefully you can get someone with something about them at your GP to provide what is needed asap tomorrow but under the circumstances, it would seem fairer if MYA retracted what they have done, given that it’s only been requested at last minute, as you say your GP had every opportunity to express concerns in plenty of time and he didn’t so there shouldn’t be any problems with going ahead. Really feel for you sweetheart xxx

I actually could not wait to reply.

I feel so so sorry you have been treated so badly by MYA. It’s beyond ridiculous requesting such information so close to your operation. You should be given ample time. After all, how long have they known you’re operation date.

They’ve been given ample opportunity to question your doctor regarding any issues, if they even have the right to question your finer details.

I hope your problems are resolved. Compensation wouldn’t go a miss either! They’re lucky you don’t go elsewhere.

Have they actually broken the law? Surely that’s breaching confidentiality? Or fraud at least! Claiming you have signed something you haven’t?

Look forward to hearing the successful outcome from this Elle. I’m sure it will be!

xx

Big hugs huni, this is so unfair and so close. They should of done this at ur consultation stage . U were up front so they should of been. l also have a history of anorexia but hospital group seemed to be ok as soon as they had ur money. My hubby said F****** W******!!! xx

Oh my god at no point should you have these added pressures on top of the sugery alone!! .. Try and get it sorted to the best u can without getting too worked up or upset (even thou I know its very easy too) email mya moderator see if they can help and just keep calm, hope all goes well for u x

*hugs*

So sorry to hear you’ve been put through this. I understand how they want to check your health with your go but the way they’ve gone about it is so unprofessional. Hopefully mya moderator will pick up on this and help you out, you really shouldn’t have to deal with this shit at a time which is already testing on your emotions.

I’m also sorry to hear you don’t feel like you have anyone to talk to about the both issues, hopefully you realise that there are many people on here that are happy to listen and may understand more than you think

Keep us updated hun xx

Thank you so much girls!!! Really helping to calm me down. I am so angry about the whole signature thing (surely that is fraud?) though I can’t prove it because they could say that I must have not read properly (which I did because I was very aware of what they would be asking my Doc because I know they can ask you to see a psychiatrist/have an ECG because I read it early at my first consultation). But my main concern is just whether or not my surgery is going to go ahead because i will be DEVASTATED if not, not to mention incredibly furious!

LOVE the MYA forum, if not the patient service so far! xx

thats awful hopefully your doc will reply and fingers crossed it goes ok xx im hearing awful things about peoples ops being cancelled i might go to transform if they dont sort it!! good luck xx

thats awful hopefully your doc will reply and fingers crossed it goes ok xx im hearing awful things about peoples ops being cancelled i might go to transform if they dont sort it!! good luck xx

Its the girls on here that give the support not these multi million companies. Chin up and hey im sure it will go ok for u xx

Ps the patient customer care does not improve after its non existant. lol x

Oh and Chezzies, so sorry to hear you have been cancelled on twice-it is so unfair that they can do that! It’s not exactly easy getting time off work (I work in the NHS doing shift work, which is all done far in advance so requesting time off is v complicated and has to be fitted in with everyone else) not to mention other issues like childcare, transport, other people being able to be free to help you etc, not to mention the stress and disappointment! Poor you!

Aww elle thats what we are here for so you can get things off your chest, i really hope that you get this sorted i will keep my fingers crossed for you.it sounds like you were up front at the start about everything so why wait til now for a letter from your gp. BIG BIG HUGS xxxx

Very reassuring Vicky (not)! I went with MYA pretty much on the basis of the forum and the fab feedback so they do make lots of people happy but all the news of cancellations and things is worrying. I never really thought of the fact that you can use the forum for support and things without actually having your surgery with MYA. Hmmm…..xx

Hey just read your small essay haha so sorry to hear your having such a s**t time. Are they also wanting you to have a high blood pressure before sugery lol. I feel so bad for you. Im also at Bristol can i ask who your P.C is just so im aware of problems that may arise pm if you want. I really hope everything goes ok for you sweetie xx

Can anyone PM Myamoderator? I can’t get my PM to work and I just want to direct their attention to my post….

PollyDolly I am trying to PM you but like I said, it’s not working :S x

ill try hun,xxxxxxxxxxx

Argh PollyDolly, I still can’t PM you, it doesn’t seem to work unless someone messages me first, so if you do that then I can reply. I realise that I appear to be bashing my PC quite a lot here but please don’t be put off any of the PCs at MYA Bristol. Most of the problems I’ve had have been due to her being overworked and too busy at work. She is generally great and very warm and friendly but she does seem to get annoyed with me sometimes, I think because she may not realise just quite how stressful this whole process is. Anyway, PM me f you want further details. If not, best of luck with your experiences with Bristol. xx

To send a PM you need to put something in the subject box.

Hope everything gets sorted out for you xx

Ah, makes sense! Thanks SammyC! xx

i know exactly how u feel i was booked in at rochdale this thurs and they cancelled on me yesterday saying i shouldnt have been offered that date – but thats there mess up not mine!

really disapointed with mya. i hope you get sorted hun x x

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