Worried I've chosen the wrong company….

Hi All,

Does anyone know if they’re having staffing problems at London Fitzroy? I’ve emailed my PC on 24/04 & again two days ago asking about times for my pre op & nurse appointment as I wanted to move times. NO REPLY.

Tried her mobile: NO REPLY.

Just been on hold for 35 mins and 15 mins to the 020 number as I want to pay my balance and ask about the times and all
I get is “the voice mail box is not currently active” then it cuts me off.

This does NOT fill me with confidence at all, the fact I can’t even get my balance paid worries me less than if I was post op and actually had a medical problem.

This isn’t good enough.

Hey please try not to worry they are super busy at the Fitzroy. I had a change of pc after my initial consultation as she quit but I wasn’t informed. Your best bet is to call early in the mornings tbh and verify if ur pc is still there and if not get the receptionist to email your confirmed appointments.

One was really helpful and gave me her email to double check stuff for me in between my second consultation and getting a new pc. The girls all work really hard and it’s a busy time of year no doubt as I guess lots of people want their summer bodies asap!

Just note down names of everyone you speak with and ur calls and send emails too. All appointments get email confirmations sent out at the same time. Hang in there it’ll work out! Fx

Have you got the clinics phone number? Like the actual number that will get you through to the receptionist? That’s the best number to ring as I’ve always had somebody answer Everytime that I’ve rang. Hope things work out good for you, I’ve had a really positive experience but my clinic is Newcastle x

Have you tried texting the MYA number that sends you out appointment reminders etc? Its usually the receptionist, i text that number and always get a reaponse back from the receptionist xx

Also hun when I’ve been really despo to get through for something f quite important I just called the main switch board number that u call to register for ur first consultation. They usually got me straight through to the Fitzroy or tried to get a message across! It’s not ideal but if ur quite anxious they should be able to help fxx

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