do PCs reply to texts??

i text my PC today but was wondering if i should have phoned?? do you think she will reply to text?xx

TBH i text mine the other week and still haven’t got a reply. was thinking same thing hun xx they seem interested in us b4 we pay deposit and once thats paid from what i have read on here they seem to have faded away and have no interest.

i felt the same and as i was being constantly ignored, i had to complain to the area manager and then they started replying straight away xx

They don’t usually, give her a ring hunni x x x

Don’t get me started on this. Mine never replies (oh she did once to try and get me to pay my deposit)!!!! Thank god I haven’t as Im now thinking of going elsewhere! It worries me that if they can’t reply now once they hav eour money they definately won’t and that’s not good when you are relying on good aftercare etc. Rant over, sorry but Im quite upset at the mo! x

Yeah I agree girls soon as I paid my money I didn’t hear off mine! Still haven’t! Everytime I ring she’s on leave! Haven’t heard off nurse today either she said she’d call me after surgery…

X x x

here here tracy xxx i totally agree!!! altho i have paid my dep . so i cant back out now.

ps…. i first read this post as DO PC’s REALLY EXIST LOL. sorry am going to the opticians tmrw lmao

I never got a call after surgery either xx

there seems to be a very big problem with comunication at mya

i can never get hold of my pc, she always say she will ring me and never does.

now the date she booked me (for this thursday) they have told me (TODAY) is unavailable and shes now away for 2 weeks – very helpfull not!!

does any1 know how to make a complaint with someone higher up?

x x

email the moderator at http://www.mya.co.uk/mya-space/about/contact-us, she sorted my complaint about my pc xx

Thats bad that you never got a call after surgery i bet the moderator will answer you if you message her,and tell her whats happening ill be surprised if she dosent.xx

I’ve not heard a thing since I had mine Nurse supposed to ring day after to check never happened and never heard from my PC again after paying full balance last time I heard from her was asking for money pretty crap really but then again they’re pretty much all same

yeah my first pc text me all the time she was great, the new one…not so great!

also im now 7 weeks post op and not had a call off any1 after my surgery or at least a month b4 since my old pc left, she was great. i had a call once a few weeks ago coz id ranted on here n sum1 saw it, i missed the call n she left a voicemail, since then nothing. emailed a few times to change appointments, confirm the right implants sizes were oreder etcn never heard anything. from wot i can gather manchester seems to be the worst in all of this they shud employ me i need a new job haha!!

well i havent paid deposit yet,thats why i text my PC, because i wanted to know what surgeons i could see because i want my next consultation. if it is as bad as everyone is saying then im thinking i might look elsewhere, i think MYA are slightly higher priced than some better known companies and the reason i came to them was because i heard they actually cared about their patients but now im thinking im not paying the extra if they arent any better than the rest. if they wont reply now then i certainly wont hear from them when ive given them money. Hopefully the MYA moderator will see this and shed some light on why this supposedly excellent caring company are seemingly going downhill as far as patient and PC communications are concerned xx

I must say my pc is fab! She replied to all my texts and I texted her loads with every little worry or question. She checked on me before surgery, called me the day after surgery. It’s a shame – it must depend on who you get xx

yea my pc is at manchester, i choose them because they seemed realy helpfull and understanding etc, but as soon as i paid – nothing!

my bf wants me to just get my money back and go somewhere else if they dont do my op this week as they have messed me about so much. then ill be gutted tho cos i wil have to wait for ages before i can get time off work again.

ive messaged the mya moderator 3 hours ago and heard nothng x x

you’re lucky Claire, who have you got? xx

u would think that when they are getting all this money out of us they would wanna keep us sweet lol x

u would think so, but as soon as they get the money they suddenly arent bothered any more x x

they do!! i have a lovely pc, i have had a reply after every text i have sent her!!! n believe me i sent loads, she rang me before and after my surgery!!

she is lovely, couldnt have asked for any better x x

They need to be more consistant as my comunication with them has beensoooo good, pc always txts back/calls back….nurse called me da after opp and whenever ive lft messages they get straight back.

Its a shame they cant keep this up with everyone because they’re letting themselves down! xx

i wonder if some clinics are better than others? all you girls who have had good PCs where did you go??xx

I went to the Glasgow Clinic and my PC Karen was fab. She even picked up jacket up for me at the hospital as I forgot it. Got it at my one week check.

Whenever I’ve text, she’s been there.

Hope you get your problems solved girls. I’m sure they’d appreciate your feedback. Call them and ask for a customer comments form? That way it’s not just on the forum, it’s going somewhere.

xx

im glad i started this thread as i think it shows that its not MYA as a company, maybe some PCs are just more organised than others, and it also highlights things that they could be improving on xx

Kirsty we had the same didn’t we, I bet she was sick of us both mithering at the same time!

Blondie I had Lauren, who did you have? Xx

I was at Holborn clinic xx

kayleigh, she wasn’t great but i think she had a few probs affecting her at home so i didn’t take it further after my first complaint xx

I always get a reply from mine, Annemarie in Birmingham!

I had one who was great, she got back to me usually the same day but when she left my new one never got back to me so I complained to mya mod and now have a new one, I think she is also the London clinic manager, she’s been great, she always gets back to me xx

who was ur old 1 belle?xx

It should be highlighted that customers are not happy with particular PC’s

If you’re not happy with your PC you are able to change. Discuss that with the Clinic Manager.

xx

yea thats a good idea x

The one that left was irena, the one that never got back to me was hollie and now I have nadja x

my PC is called hollie!i had her at the st albans clinic and she is the 1 i text and ddidnt get a reply from (to be fair i only text 2day so maybe she been busy but i still havent heard from since 1st consultation in february) xx

Belle… hollie who??? xx

Since feb?? That is terrible. I tried contacting her for over a month and heard nothing, hope you have more luck x

Green

thats who i have

i dont know if its the same hollie but i saw her at st albans x

Lol I have heard from others that she is great so maybe she has just been really busy but a quick email or text isn’t asking for too much is it x

brunette??? i think it must be xx

TBH i have text and not recieved a reply! BUT i get all the info and help from all you lovely ladies so i am happy without mine xx

well it was february when i saw her and still no word! where was ur consultation belle x

i must admit apart from the one text last week she has been great.. so who knows she could ust be reallllly busy with other mya patients lol

St albans aswell x

It’s not good, it doesn’t take much to reply to a text when we are all stressing so much about it all, i even got told that it was best to contact my pc by text and then she never replied within a decent timeframe.

blondie who was ur PC xx

Kayleigh in Manchester, i’ve not heard from her or my nurse at all and i’m 4 days post op. She got better after i complained to the head office.

They also didn’t give me a breast uplift pre op sheet, but gave me the ones for BAs only, the nurse forgot to take my blood and after driving all the way back to Macc from Manchester, they phoned my husband and said i had to drive all the way back in (15 miles) to get my bloods taken again, my PC told me the total price for my op and then at the last minute said she’d got it wrong and increased it by £350 for the upgrade on the implants she forgot about, i complained and got that written off. I’ve been focussing on the surgeon and trying to block out the totally crap customer service xx

what a nightmare!! i hope the moderator reads all of these posts xx

kayleighs mine an all blondie30 she rang me once when mya moderator clearly got sum1 to complain to her bout it, since then noting. but tbh im not arsd now n rather she didnt ring me, since im 7 weeks post op now!

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